{"id":77352,"date":"2023-05-03T17:09:32","date_gmt":"2023-05-03T15:09:32","guid":{"rendered":"https:\/\/openexpoeurope.com\/?p=77352"},"modified":"2023-05-14T13:40:30","modified_gmt":"2023-05-14T11:40:30","slug":"omnileads-un-software-de-contact-center-open-source-orientado-a-la-omnicanalidad-y-cx","status":"publish","type":"post","link":"https:\/\/openexpoeurope.com\/es\/omnileads-un-software-de-contact-center-open-source-orientado-a-la-omnicanalidad-y-cx\/","title":{"rendered":"OMniLeads: un software de Contact Center Open Source orientado a la Omnicanalidad y CX"},"content":{"rendered":"\n

OMniLeads es un software de Contact Center de C\u00f3digo Abierto disponible en Gitlab<\/a> y desarrollado por Freetech Solutions<\/a>, una empresa con sede en Argentina que se dedica a la creaci\u00f3n de soluciones tecnol\u00f3gicas innovadoras y de alta calidad para el segmento del Contact Center y Customer Experience. Esta plataforma cuenta con una interfaz web intuitiva y f\u00e1cil de usar, que se adapta a las necesidades espec\u00edficas de cada empresa.<\/p>\n\n\n\n

Freetech Solutions <\/strong>ha creado OMniLeads como una alternativa a los sistemas tradicionales de Contact Center, buscando fomentar una cultura de colaboraci\u00f3n y transparencia en las organizaciones. Esta filosof\u00eda se ve reflejada en el software, que apuesta por la horizontalidad y la participaci\u00f3n constante de sus miembros y de la Comunidad de Usuarios, generando valor a trav\u00e9s de la cooperaci\u00f3n y el trabajo en equipo.<\/p>\n\n\n\n

Una de las principales ventajas de OMniLeads es su capacidad de integraci\u00f3n con otros sistemas, lo que permite una mayor flexibilidad y adaptabilidad a las necesidades de cada negocio. Adem\u00e1s, es un software escalable, lo que significa que se puede ajustar a medida que la empresa crece y cambia, lo que lo hace una opci\u00f3n interesante para empresas de todos los tama\u00f1os.<\/p>\n\n\n\n

Como software de c\u00f3digo abierto patrocinado por Freetech Solutions, OMniLeads se proclama con gran orgullo como el Software de Contact Center Open Source m\u00e1s amigable e intuitivo del mercado. A partir de esta filosof\u00eda de trabajo, se beneficia de la Comunidad de Desarrolladores que trabaja en mejorar el sistema y ofrecer nuevas funcionalidades. Esto hace que el software sea m\u00e1s accesible y que se puedan adaptar funcionalidades y caracter\u00edsticas espec\u00edficas a las necesidades de cada organizaci\u00f3n.<\/p>\n\n\n\n

Features de OMniLeads<\/strong><\/h2>\n\n\n\n

En cuanto a las features que ofrece OMniLeads al Mercado, destacan: <\/p>\n\n\n\n

Gesti\u00f3n de campa\u00f1as Entrantes y Salientes; Marcador\/Discador predictivo, Preview & IVR Blaster.<\/em><\/p>\n\n\n\n

Consola de agente WebRTC (no se requiere instalar ninguna aplicaci\u00f3n ni plugin, 100% Browser).<\/em><\/p>\n\n\n\n

Consola de supervisi\u00f3n WebRTC; detalle de estados de agentes y campa\u00f1as.<\/em><\/p>\n\n\n\n

Reportes de productividad de agentes y campa\u00f1as.<\/em><\/p>\n\n\n\n

B\u00fasqueda de grabaciones con filtros de campa\u00f1a, agente, llamadas \u00abobservadas\u00bb, etc.<\/em><\/p>\n\n\n\n

Reciclado de bases por calificaci\u00f3n de agente y\/o status telef\u00f3nico.<\/em><\/p>\n\n\n\n

Cambio de base de contactos sobre la misma campa\u00f1a.<\/em><\/p>\n\n\n\n

Detecci\u00f3n de contestadores con reproducci\u00f3n de mensaje de audio.<\/em><\/p>\n\n\n\n

Addons complementarios que dotan a la plataforma de funcionalidades extras y\/o para segmentos verticales.<\/em><\/p>\n\n\n\n

100% orientado a Contact Center. No se trata de un software de PBX con agregados de reporter\u00eda y\/o supervisi\u00f3n. OMniLeads fue concebida desde cero, como una plataforma orientada y optimizada para el Contact Center.<\/em><\/p>\n\n\n\n

Descargable e instalable tanto en escenarios on-premise como cloud bajo el modelo de negocio basado en el Software as a Service.<\/em><\/p>\n\n\n\n

Con soporte para Microservicios<\/em><\/p>\n\n\n\n

Todo ello a trav\u00e9s de una interfaz intuitiva y f\u00e1cil de usar, que permite una gesti\u00f3n eficiente de la atenci\u00f3n al cliente.<\/p>\n\n\n\n

En definitiva, Omnileads es una alternativa interesante para aquellos negocios que buscan un software de Contact Center flexible, accesible y enfocado en la colaboraci\u00f3n y la transparencia. Su enfoque en la filosof\u00eda open source y su capacidad de integraci\u00f3n y escalabilidad hacen que sea una opci\u00f3n atractiva para empresas de todos los tama\u00f1os y sectores. Adem\u00e1s, el patrocinio de Freetech Solutions con sus m\u00e1s de 10 a\u00f1os en gesti\u00f3n de proyectos de implementaci\u00f3n y desarrollo de software garantiza la calidad y la innovaci\u00f3n constante.<\/p>\n\n\n\n

Puedes obtener m\u00e1s informaci\u00f3n en sus enlaces de proyecto:<\/p>\n\n\n\n

Gitlab: https:\/\/gitlab.com\/omnileads\/ominicontacto<\/a><\/p>\n\n\n\n

Foro Oficial: https:\/\/forum.omnileads.net\/<\/a><\/p>\n\n\n\n

Documentaci\u00f3n en L\u00ednea: https:\/\/docs.omnileads.net\/ <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

OMniLeads es un software de Contact Center de C\u00f3digo Abierto disponible en Gitlab y desarrollado por Freetech Solutions, una empresa con sede en Argentina que se dedica a la creaci\u00f3n de soluciones tecnol\u00f3gicas innovadoras y de alta calidad para el segmento del Contact Center y Customer Experience. Esta plataforma cuenta con una interfaz web intuitiva… <\/p>\n

<\/div>\n

Read More<\/a><\/p>\n","protected":false},"author":70,"featured_media":77407,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,291,998,183],"tags":[1487,1486,1485,89,913],"class_list":["post-77352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-open-source","category-software","category-transformacion-digital","tag-contact-center","tag-microservicios","tag-omnileads","tag-open-source","tag-software"],"yoast_head":"\nOMniLeads: un software de Contact Center Open Source orientado a la Omnicanalidad y CX - OpenExpo Europe 2025<\/title>\n<meta name=\"description\" content=\"OMniLeads es un software de Contact Center de C\u00f3digo Abierto disponible en Gitlab y desarrollado por Freetech Solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/openexpoeurope.com\/es\/omnileads-un-software-de-contact-center-open-source-orientado-a-la-omnicanalidad-y-cx\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OMniLeads: un software de Contact Center Open Source orientado a la Omnicanalidad y CX - 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